Privacy Policy

Welcome to 10x Collab. We care about your privacy and are committed to keeping your personal and business information secure. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

By using our website, platform, or mobile app, you agree to the practices described here.

1. Information We Collect

We collect the following types of data when you use 10x Collab:

a. Personal Information
  • Name, email address, and phone number
  • Business name, role, and team member details
  • Login credentials (encrypted)
  • Profile preferences
b. Business & Activity Data
  • Lead details entered into your CRM
  • Tags, notes, custom fields
  • Messages sent through WhatsApp, Email, Facebook, Instagram, or SMS
  • Booking and calendar data
  • Uploaded files and documents (e.g. contracts, invoices)
c. Usage & Device Information
  • Device type, browser, and IP address
  • Access logs and session history
  • Clicks, navigation behavior, and feature usage
  • Error logs and support interactions

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide access to CRM, automation, calendar, and messaging tools
  • Sync and run third-party integrations (e.g. WhatsApp API, Stripe)
  • Personalize your experience and improve usability
  • Troubleshoot technical issues and provide customer support
  • Analyze platform usage and develop new features
  • Send important platform updates or policy changes

3. Third-Party Integrations

You may choose to connect third-party apps to 10x Collab. Examples include:

  • Stripe (to collect payments)
  • WhatsApp Business API (to send/receive messages)
  • Meta (Facebook/Instagram DMs)
  • Google Calendar or Outlook (for scheduling)
  • Zapier (for automation)

We only access the minimum data required to enable each integration. 10x Collab does not store or use any extra data beyond what’s necessary for platform functionality.

4. How We Store and Protect Your Data

We use secure, industry-standard infrastructure and encryption protocols to store your data safely.

  • Data is encrypted in transit (SSL/TLS) and at rest
  • Access is restricted to authorized personnel only
  • Regular backups are maintained to avoid data loss
  • Session timeouts and 2FA support are available
  • Vulnerability assessments are conducted periodically

5. Your Control and Choices

You always remain the owner of your data. You have the right to:

  • View and access all data stored under your account
  • Request correction of incorrect or outdated information
  • Request deletion of your account and data
  • Export your data in a readable format (JSON, CSV)
  • Disconnect integrations at any time

To make a request, contact us at [Insert support email]. We respond to all privacy-related inquiries within 15 business days.

6. Cookies and Tracking Technologies

We use cookies and tracking scripts to:

  • Keep you logged into your account
  • Understand platform usage patterns
  • Improve site performance and feature delivery

You can disable cookies in your browser settings. However, some platform features may not function correctly without them.

We do not use cookies for third-party advertising or behavioral tracking.

7. Data Sharing and Disclosure

We do not sell, rent, or share your personal or business data with:

  • Advertising platforms
  • External data aggregators
  • Third-party vendors without your consent

The only exceptions where we may disclose data are:

  • To comply with legal obligations, subpoenas, or court orders
  • To investigate potential violations of our terms of service
  • To protect the rights, property, or safety of 10x Collab, our users, or the public

8. Data Retention

We retain your data for as long as your account remains active or as necessary to:

  • Provide platform services
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes or enforce agreements

You may request full deletion at any time.

9. Children’s Privacy

10x Collab is not designed for or directed toward individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we’ve unintentionally collected data from a minor, we’ll delete it promptly.

10. International Data Transfers

Although 10x Collab is operated primarily in [insert primary region], some of our service providers may operate internationally. If your data is transferred outside your country or region, we ensure it is protected under equivalent data protection standards (e.g. GDPR-compliant providers).

11. Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements, features, or our data practices. If we make significant changes, we will notify you through email or in-app notification.